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ParentSquare

Getting Started

Once you receive the invitation to join ParentSquare, click the link to activate your account. It takes less than a minute. You can also activate your ParentSquare account by visiting www.parentsquare.com/signin and using your current contact information on file with the district.

The ParentSquare app is available for free on iOS and Android devices.

Community Group

If you’re a member of the North Colonie District and don’t currently have a child attending the schools but still wish to actively engage with the community, we invite you to sign up through this link.

FAQ:

These FAQs are designed to provide more information about how to activate an account and set message preferences.

FOR PARENTS/GUARDIANS/CAREGIVERS: HOW DO I ACTIVATE MY ACCOUNT?

Parents/guardians/caregivers are automatically connected to ParentSquare but must activate their accounts to receive text messages, app notifications and voice calls through the system.

To activate your account, go to www.parentsquare.com/signin and on the right side of the screen in the “Sign Up/Create Password” area, enter the email address or cell phone number that you have on file with the school.

FOR STAFF MEMBERS: HOW DO I ACTIVATE MY PARENTSQUARE ACCOUNT?

ParentSquare automatically generates an account for each staff member; sign in with Google using your North Colonie Central School District email address. Classrooms and class rosters are automatically setup in ParentSquare, when they are ready and released in Infinite Campus. We encourage staff members to access their accounts so they can download the mobile app, update their preferences and begin using the platform to communicate with students and their families.

You can activate your ParentSquare account by signing in to ParentSquare using the contact information (email or phone number) that matches the data that is on record with Human Resources.

FOR COMMUNITY MEMBERS: HOW DO I REGISTER FOR A PARENTSQUARE ACCOUNT?

Community members are encouraged to register for the school district’s “Community Groups” to receive messages from NCCSD. Detailed registration instructions are below.

Community members will receive district announcements that pertain to the whole community (i.e. community forums and events, voting information, significant news and information) and board meeting announcements. Families will also receive the message types listed above through ParentSquare, as well as messages from their child’s school and in some cases their child’s teacher.

Step-by-Step Instructions to Register for the NCCSD Public Community Group in ParentSquare
  1. Go to the ParentSqaure community sign up page and enter your name and email address, select “NCCSD Community Group” and click “Submit.”
  2. You will receive an email from ParentSquare to activate your account. Click on the link that says, “Activate Your Account” in the email.
  3. This will bring you to a screen where you will need to establish a password and accept the terms and conditions. After those are done, click “Register.”
  4. This will bring you to a screen where you will need to verify that the account information is your own. If so, click “Yes, This is Me.” You will again be asked to verify that you would like to move forward.
  5. This will bring you to the home page where posts/messages from the district will be displayed. Your account is active.
  6. To register for text messages and select preferences, once you are logged in to ParentSquare, in the top right hand corner of the page click on your name and then “My Account.”
  7. To receive text messages, click “Edit” toward the top right side of the page. In the middle of the screen click, “Add Phone” and your phone number. A verification code will be sent your phone. Enter the code where prompted and click “Confirm” and save.
  8. Important note: Each ParentSquare post generates an email, text message and app notification to users. (Only those who confirm text messaging or download the app receive messages in those formats). If you would like to manage your Notification Settings, click “Customize Your Settings” on the right side of the My Account page. From there, you can turn email, app notifications, and/or text messages to OFF, INSTANT, or DIGEST. Digest means that you will get a single notice (whether email, text or app notification) at 6 p.m. with any/all messages sent that day grouped together.
HOW DO I GET THE PARENTSQUARE APP SET UP ON MY PHONE?

The ParentSquare app is available for Apple and Android devices. After you download the ParentSquare app, you will log-in to ParentSquare using the email address or cell phone that the district has on file for you.

HOW DO I SET UP MY APP TO RECEIVE PUSH NOTIFICATIONS?

For help configuring these notifications, please reference the type of device you have below:

WHAT MESSAGE PREFERENCES ARE AVAILABLE?

There are two ways that you can customize the way you receive messages from ParentSquare: The type of message you receive and the timing of the message.

Type of Message

You can choose to receive any or all of these message types through ParentSquare:

  • Emails
  • Text Messages
  • App Notifications

Note: You would only receive a phone call in an emergency situation.

Timing of the Message

For each of the three message types listed above, you can select the timing of when you receive the messages in the following way:

  • OFF: You will never receive this message type. (Example, you turn off text messages because you get app notifications.)
  • INSTANT: You receive all messages as soon as they are sent.
  • DIGEST: You receive all messages in a single notice at 6 p.m. each evening. (Note: You will not miss an urgent/emergency message if you select this because those types of messages are set to override the digest setting.)
HOW CAN I CUSTOMIZE MY PARENTSQUARE MESSAGE PREFERENCES?
  1. When you are logged in to ParentSquare, in the top right hand corner of the page click on your name and then “My Account.”
  2. On the right side of the page, in the area that says “Notification Settings” click “Customize Your Settings”
  3. This will bring you to a page that will allow you to turn your settings for Email, App Notifications, and Text Messages (if enabled) to either: OFF, INSTANT, or DIGEST, as defined above.
HOW DO I CUSTOMIZE MY LANGUAGE PREFERENCES?
Using a website browser
  1. From Home, click the down arrow next to your name, in the upper right.
  2. Select “My Account.”
  3. In the left sidebar, go to the “Language Setting” option and select your preferred language.
Using the mobile app
  1. From “Home,” tap the triple bars in the upper right.
  2. Select “Account Preferences” then select “Language.”
  3. Choose your preferred language.
IF I CHOOSE TO RECEIVE “DIGEST” MESSAGES, WILL I MISS AN URGENT MESSAGE, INCLUDING A SNOW DAY ALERT?

No, you will not miss an urgent message if you select the Digest option. The district will override the digest setting in truly urgent or emergency situations or when the information is time sensitive, such as a Snow Day.

I FEEL LIKE I AM RECEIVING TOO MANY NOTIFICATIONS. WHAT CAN I DO?

You may want to change your message preferences. For example, if you are receiving text messages and app notifications each time a message is sent, perhaps you want to choose one or the other for messages and turn the other one OFF. You may also want to choose the Digest setting for one or more message types so that you receive any messages sent to you that day all at once at 6 p.m. As noted above, you will not miss an urgent message if you choose Digest because time sensitive messages will override that setting.

WHAT HAPPENS IF I AM A PARENT/GUARDIAN/CARETAKER OR STAFF MEMBER AND I DO NOT ACTIVATE MY PARENTSQUARE ACCOUNT?

You will receive emails from the district at the email address we have on file for you, but you will not receive text messages, app notifications or any phone calls and will not be able to customize any of the message settings as outlined in this FAQ.

I AM A PARENT/GUARDIAN/CARETAKER AND I AM NOT RECEIVING ANY MESSAGES FROM PARENTSQUARE. WHAT SHOULD I DO?

Please contact 518-785-5511 x3333 or ittechteam@nccsk12.org

I AM A STAFF MEMBER AND I AM NOT RECEIVING ANY MESSAGES FROM PARENTSQUARE. WHAT SHOULD I DO?

Please contact 518-785-5511 x3333 or ittechteam@nccsk12.org

For more information about ParentSquare, including tips sheets, FAQs, and videos click here.

Information

Resources for Families

Videos

Resources for Staff

Videos

Training Courses